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Abstract


Aspect of Complaint and Apology Performatives in Teaching Turkish as a Foreign Language
The aim of this study is to define the strategies used by Turkish language learners for complaining and apologizing. The participants of this descriptive research consist of two different groups. The first one is 29 foreign students attending to TÖMER for learning Turkish at a university in Turkey. The second one implicated in the research to define the complaint and apology strategies in Turkish is 25 native students in Turkish language department at the same university. In the present case, the participants of the study are 59 people. The instrument for the data is a discourse completion test consisting of eight items including four complaint and four apology contexts. The participants wrote an answer for each situation in accord with the contexts. In the analysis process, the statements were linked to one strategy in terms of their contents. The analysis was made by two experts. The conformity percentage is .91. In the results of the study, it is understood that there is a significant difference between the groups in complaint strategies used, but a similarity in apology strategies taken by the participants. Correspondingly, it is recommended that cultural and pragmatic dimensions should be take account more at lectures in teaching Turkish as a foreign language.

Keywords
Speech act, complaint, apology, foreign language teaching.


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