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Abstract


Undergraduate Students’ Needs Regarding Services Provided at University
The purposes of this study were to assess undergraduate students’ needs regarding service at university and examine to what extend student needs change with respect to gender and class level. In addition, study obtained students’ opinions regarding time, format and announcement of the activities that fulfill their needs. Out of 16800 undergraduate students, 5000 were chosen by stratified random sampling from a large state university in Ankara. Participants completed online “Student Needs Assessment Survey”. The total of 1276 students completed the survey with no missing data. Data were analyzed by using descriptive statistics and Multivariate Analysis of Variance. The result showed that, students expressed higher concern for career needs. The career, university life, and emotional needs differed with respect to gender; whereas academic, university life, and study skills needs differed with respect to grade level. Other findings were as follows; participants mostly preferred activities to be held at the beginning of the semester, between 15:30-17:30 PM time period. Announcement of the activities through e-mail was the announcement type and demonstration was the format most preferred by students.

Keywords
Students’ needs, university students


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